At Smith’s Set Solid, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, make a purchase, or engage with us in any other way. By using our website or services, you agree to the practices described in this policy.

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1. Information We Collect
We collect various types of personal information to help us provide and improve our services. The types of information we collect include:

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Personal Identification Information:
Name, email address, phone number, billing/shipping address, and payment details when you make a purchase or create an account.
 

Order Information:
Product details, purchase history, order number, and other transaction-related data.
 

Usage Data:
Information on how you interact with our website, such as IP address, browser type, operating system, pages viewed, and the time spent on the website.
 

Cookies and Tracking Technologies:
We use cookies to enhance your experience on our website. These may include session cookies (which expire when you close your browser) and persistent cookies (which stay on your device for a set period). You can adjust your browser settings to refuse cookies, but this may affect your use of certain features on the website.

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2. How We Use Your Information
We use the information we collect for the following purposes:
 

To Process Orders and Fulfill Transactions:
We use your personal and payment information to process your orders and provide the products you’ve purchased.
 

To Communicate with You:
We may contact you via email or phone for order confirmations, shipping updates, and customer service inquiries. With your consent, we may also send you promotional emails and newsletters.
 

To Improve Our Services:
Usage data and cookies help us analyze how visitors use our website, allowing us to enhance user experience, fix bugs, and improve site functionality.
 

For Marketing Purposes:
With your consent, we may use your information to send marketing communications about our products, special offers, and promotions.
 

To Comply with Legal Obligations:
We may retain and use your information to comply with applicable laws, prevent fraud, or respond to legal requests.

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3. How We Protect Your Information
We implement a variety of security measures to protect your personal information from unauthorized access, alteration, or disclosure. These include:
 

Encryption:
Sensitive data (such as payment details) is encrypted using industry-standard encryption protocols (e.g., SSL/TLS) to ensure secure transmission of information.
 

Access Control:
Only authorized personnel have access to personal information, and they are required to maintain the confidentiality of such data.
 

Secure Payment Processing:
We use third-party payment processors who comply with PCI-DSS standards to ensure that your payment information is handled securely.
 

Despite our efforts, no system is completely secure, and we cannot guarantee the absolute security of your information.

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4. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:
 

Service Providers:
We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, or delivering products.
 

Legal Requirements:
We may disclose your information if required by law or in response to legal processes, such as court orders, subpoenas, or government requests.
 

Business Transfers:
In the event of a merger, acquisition, or sale of our company, your information may be transferred as part of the business assets.

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5. Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal information:
 

Access:
You have the right to request a copy of the personal data we hold about you.
 

Correction:
You have the right to request that we correct any information you believe is inaccurate or incomplete.
 

Deletion:
You have the right to request that we delete your personal information, subject to certain exceptions (e.g., compliance with legal obligations).
 

Opt-Out of Marketing Communications:
You may opt-out of receiving marketing emails from us at any time by clicking the “unsubscribe” link at the bottom of our emails.
 

To exercise any of these rights, please contact us.

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6. Retention of Your Information
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including legal, accounting, or reporting requirements. Once your information is no longer needed, we will securely delete or anonymize it.

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7. Cookies and Tracking Technologies
We use cookies to collect information about how you use our website, which helps us provide a better user experience. You can control cookie preferences through your browser settings.
 

Types of Cookies We Use:

Essential Cookies: Necessary for website functionality, such as keeping items in your cart.

Performance Cookies: Help us analyze website traffic and improve site performance.

Marketing Cookies: Track your browsing activity to deliver relevant advertisements.

You can manage or disable cookies through your browser settings, but please note that certain features of our website may not function properly if cookies are disabled.

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8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites, and we encourage you to review their privacy policies before providing any personal information.

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9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any significant changes by posting an updated version of the policy on our website, and the "Effective Date" at the top will be updated accordingly.